Terms and Conditions for Man With Van Lissongrove

These Terms and Conditions set out the basis on which Man With Van Lissongrove provides removal, transport, loading, unloading, and related moving services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms. These conditions are intended to create a clear and fair working arrangement for both parties, whether the service is a small van move, single-item transport, or a more complex domestic or commercial relocation.

In these terms, references to "we," "us," and "our" mean the service provider operating under the name Man With Van Lissongrove. References to "you" and "your" mean the customer, payer, or any person acting on behalf of the customer. The service provided may include loading and unloading assistance, transport of goods, furniture relocation, and other associated moving tasks agreed at the time of booking.

These terms apply to all bookings unless we agree otherwise in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No variation will be effective unless agreed by both parties. For clarity, the customer is responsible for ensuring that the booking information supplied is accurate and complete.

1. Booking process

A booking becomes valid only when we have confirmed acceptance of the job details. Booking requests may include the collection address, delivery address, preferred date, approximate time window, description of items, access conditions, and any special handling requirements. A quote may be provided based on the information supplied, but that quote may change if the actual conditions differ materially from the description given.

We may require further information before confirming the booking. This may include photographs, dimensions of items, floor access details, parking restrictions, or the presence of bulky, fragile, or unusually heavy items. The customer must ensure that all information is truthful and not misleading. If the details are incomplete or incorrect, we may revise the quoted price, adjust the service, or decline the booking.

2. Customer obligations

The customer must ensure that the premises are reasonably accessible and that all goods are ready for loading at the agreed time. Unless otherwise agreed, the customer is responsible for packing items securely, disconnecting appliances, and protecting fragile goods. We may assist with loading and unloading, but we do not automatically provide packing materials unless included in the service agreement.

The customer must not include any prohibited, unlawful, dangerous, or improperly packaged items in the move. This includes items that may pose a risk to people, vehicles, or other property. The customer should also make sure that any item requiring special care is clearly identified before the job begins. If the service is delayed by the customer, additional waiting time charges may apply.

The customer confirms that they have the right to arrange transport of the goods concerned and that no third party restriction prevents the move. Where a building management company, landlord, parking authority, or similar organisation imposes access rules, the customer must arrange compliance unless we have expressly agreed to do so in advance.

3. Pricing and payments

Prices may be based on hourly rates, fixed quotations, minimum charges, mileage, waiting time, access difficulty, or a combination of these factors. Any estimate provided before the job may be revised if the scope of work changes or if unforeseen circumstances arise. Unless stated otherwise, quoted prices exclude additional services such as disassembly, reassembly, packaging, storage, or disposal.

Payment is due in full at the time agreed in the booking confirmation. We may require a deposit, advance payment, or same-day settlement depending on the size or nature of the job. Accepted payment methods may vary, but the customer is responsible for ensuring that funds are available and payment can be made without delay. We reserve the right to withhold or suspend services if payment arrangements are not met.

Any overdue balance may be subject to reasonable recovery action. If payment is not made when due, we may charge interest and/or reasonable administrative costs to the extent permitted by law. The customer will remain liable for all amounts properly invoiced for services delivered, including any agreed extras or additional charges arising from changes requested by the customer during the job.

4. Cancellations and rescheduling

Cancellation requests should be made as soon as possible. If the customer cancels with sufficient notice, no cancellation fee may apply, depending on the type of booking and whether costs have already been incurred. If a booking is cancelled after we have allocated time, vehicle capacity, or staff to the job, we may charge a reasonable cancellation fee or retain a deposit to cover losses.

If the customer requests a new date or time, we will try to accommodate the change, but rescheduling is subject to availability. Repeated changes may result in revised pricing or a requirement for a fresh booking confirmation. If we need to cancel or reschedule due to vehicle breakdown, adverse weather, safety concerns, or other operational reasons, we will notify the customer as soon as reasonably practicable and may offer an alternative slot.

We are not responsible for consequential losses arising from a cancellation or delay unless caused by our negligence or breach of contract and only to the extent permitted by law. Any deposit terms will be explained at the time of booking, and different cancellation conditions may apply to urgent, same-day, or heavily customised jobs.

5. Liability and insurance

We will take reasonable care when handling and transporting goods. However, liability is limited to loss or damage caused by our proven negligence, wilful misconduct, or breach of these terms. We do not accept liability for damage arising from pre-existing defects, inadequate packing, hidden weakness, ordinary wear and tear, or items that are inherently fragile or unstable unless we have expressly agreed to handle them under a special arrangement.

The customer must disclose any item that is especially valuable, fragile, antique, irreplaceable, or requires specialist handling. Unless otherwise agreed in writing, we are not responsible for the full market value of such items and the customer should consider arranging separate insurance if appropriate. Any claim for loss or damage must be reported to us within a reasonable time and supported by evidence, including photographs where possible.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under UK law. Subject to that, our total liability in relation to any one booking will not exceed the amount paid or payable for the relevant service, except where a higher limit is required by law or expressly agreed in writing.

6. Goods, access, and handling conditions

The customer must ensure that the route to and from the property is safe and suitable for the move. This includes access through hallways, stairs, lifts, driveways, loading bays, and parking locations. If access is restricted or unsafe, we may refuse to proceed until the issue is resolved. Any waiting time caused by inaccessible premises, blocked routes, or unavailable parking may be charged as additional time.

We may refuse to move items that are too heavy, unsafe, hazardous, or impractical for the vehicle or personnel available. Where an item is accepted, we may still request assistance from the customer if necessary to complete the move safely. We reserve the right to alter the order of loading or unloading to protect the safety of people and property.

Any instructions given by the customer must be lawful and reasonable. We are entitled to stop work if continued performance would create a risk of injury, damage, or legal breach. If the move involves dismantling or reassembly, we do not guarantee the original manufacturer finish or hidden internal components unless the job was expressly arranged on that basis.

7. Waste, disposal, and UK regulations

Where the service includes removal of unwanted items, packaging, or other waste, the customer must clearly state what is to be disposed of and confirm that it is not hazardous or subject to specialist disposal controls unless disclosed in advance. Waste handling may be subject to separate charges and must comply with applicable UK waste and environmental regulations.

We will only transport and dispose of waste in a lawful manner. The customer must not ask us to abandon items, dispose of regulated waste improperly, or breach any local authority or environmental requirements. If waste is transferred to us, the customer confirms that they have the legal right to dispose of it and that the items do not include prohibited substances, electrical waste requiring special handling, or controlled materials unless prior arrangements have been made.

We may refuse to remove or dispose of any material that appears unsafe, unlawful, contaminated, or not suitable for standard waste transfer. If we agree to handle waste, the customer accepts that the service may involve compliance checks, segregation of materials, and use of approved disposal routes. Any breach of waste laws caused by inaccurate customer information may result in additional charges, refusal of service, and recovery of any resulting losses or penalties where permitted by law.

8. Delays, force majeure, and service interruptions

We will use reasonable efforts to attend at the agreed time, but arrival times may vary because of traffic, weather, road closures, vehicle issues, or other circumstances beyond our control. Any stated time is an estimate unless expressly confirmed as fixed. We are not liable for delays caused by events outside our reasonable control, including but not limited to extreme weather, accidents, strikes, civil disruption, or emergency restrictions.

If performance is delayed or prevented by such an event, we may suspend the job, rearrange the booking, or cancel the service without liability beyond refunding any amount not reasonably attributable to work already performed. Where possible, we will keep the customer informed and seek a practical solution. The customer agrees to cooperate reasonably if the route, schedule, or method of work needs to be adjusted for safety or operational reasons.

We will not be responsible for indirect losses such as missed appointments, loss of profit, loss of business opportunity, or emotional distress arising from delay or interruption, except where such exclusion is not permitted by law. This does not affect any statutory rights the customer may have as a consumer.

9. Property, title, and abandonment

All goods remain the customer’s responsibility unless and until they are delivered and accepted at the destination. Title to the goods is not transferred to us by virtue of possession. If items are left uncollected, the customer remains responsible for arranging lawful retrieval. We are not obliged to store goods indefinitely, and any temporary storage or holdover must be agreed separately.

If the customer fails to accept delivery or provide instructions, we may store the goods temporarily, return them to the original address if reasonable, or take other lawful steps. Any resulting costs, including extra transport, storage, or administration, may be charged to the customer. We will take reasonable care of goods in our possession, but our duties do not extend beyond those expressly agreed or required by law.

We may retain items only to the extent permitted by law where sums remain unpaid. Any lien or retention right will be exercised reasonably and only for lawful charges properly due. The customer should ensure that valuables, documents, keys, and personal effects are removed or separately identified before the move begins.

10. Complaints and claims

If the customer believes there has been a problem with the service, they should notify us promptly and provide sufficient detail for the issue to be reviewed. This should include the date of the booking, the nature of the complaint, and any relevant evidence. We may request photographs, descriptions, or confirmation of the items affected before considering a claim.

We will use reasonable efforts to investigate complaints fairly and promptly. Where an issue is found to have arisen from our failure to meet these terms, we may offer repair, replacement, partial refund, or another reasonable remedy depending on the circumstances. Any remedy will be assessed on a case-by-case basis and in accordance with applicable law.

The customer must take reasonable steps to minimise any loss or damage once an issue becomes apparent. Failure to do so may reduce the amount recoverable. No claim will succeed for damage caused by concealed defects, insufficient packaging, inaccurate instructions, or the customer’s own actions.

11. Data, confidentiality, and conduct

We will use the customer’s personal information only for legitimate business purposes connected with the booking, administration, payment, compliance, and dispute handling, in accordance with applicable data protection law. We will treat booking details as confidential except where disclosure is required for legal, operational, or payment-processing reasons.

The customer agrees to treat our staff and representatives with courtesy and to provide a safe working environment. Abuse, harassment, threats, or discriminatory conduct will not be tolerated and may lead to immediate suspension of the service without refund where justified. We may also end the job if the working environment becomes unsafe or if instructions are unreasonable or unlawful.

Any property damage, unsafe condition, or accident should be reported as soon as reasonably practicable so that appropriate action can be taken. Cooperation from the customer is expected where investigation or mitigation is needed.

12. Governing law and jurisdiction

These Terms and Conditions, and any dispute or claim arising from them or the services we provide, are governed by the laws of England and Wales. If the service is provided in Scotland or Northern Ireland, mandatory local legal rules may apply where relevant, but the governing law will otherwise remain as stated unless required differently by statute.

The courts of England and Wales will have exclusive jurisdiction over any dispute, claim, or matter arising out of or in connection with these terms, subject to any mandatory consumer rights or statutory provisions that provide otherwise. If any dispute cannot be resolved amicably, the parties agree to act reasonably and in good faith before starting formal proceedings.

By making a booking with Man With Van Lissongrove, the customer confirms that they have read, understood, and accepted these Terms and Conditions. These terms are intended to provide a clear framework for the moving service while preserving all rights and remedies available under UK law.