Privacy Policy
Man with Van Lisson Grove Privacy Policy
This Privacy Policy explains how Man with Van Lisson Grove collects, uses, stores and protects personal data relating to its customers and prospective customers within the Lisson Grove area. It also explains your rights under the General Data Protection Regulation and related UK data protection laws.
By using our services, requesting a quote, or otherwise interacting with Man with Van Lisson Grove, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all customers and prospective customers of Man with Van Lisson Grove in the Lisson Grove area who use our man and van, removals, or related transport and moving services. It also applies to individuals who contact us to make enquiries, request quotes, or otherwise communicate with us about our services.
Data Controller
Man with Van Lisson Grove is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, postal address, collection and delivery addresses, and preferred contact details. Service and booking information, such as date and time of the move, details of items to be transported, property access information, parking information, and any special instructions related to your booking. Communication records, such as information included in enquiries, quotes, complaints or feedback that you provide to us by phone, in writing, or during our service. Payment and billing information, such as partial payment details as required for invoicing and accounting, and records of payments made and received. Technical and usage information, which may include basic information about how you interacted with our website or online forms, such as date, time and type of enquiry.
We do not intentionally collect special category personal data such as health information, racial or ethnic origin, or other sensitive information. If you voluntarily provide such information in the context of arranging your move, it will only be used where strictly necessary to deliver the requested service, for example to handle specific access needs.
How We Collect Your Data
We may collect personal data directly from you when you contact us to request a quote or place a booking, whether online or by phone. We may also collect data when you communicate with us during the provision of services, or when you give us feedback or make a complaint.
In some cases, we may receive personal data about you from third parties, for example if another person books a move on your behalf and provides your contact details or address as part of the service.
Lawful Basis for Processing
We will only process your personal data where we have a valid lawful basis under data protection law. The lawful bases we rely on are:
Performance of a contract. We process your personal data when it is necessary to enter into or perform a contract for moving or related services that you have requested, including to provide quotes, manage bookings, deliver services, and handle payments.
Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and these are not overridden by your rights and interests. This includes managing and improving our services, responding to enquiries, handling complaints, and safeguarding our business and customers.
Legal obligations. We may process and retain certain information where required to comply with legal and regulatory obligations, including tax, accounting, and record keeping requirements.
Consent. In limited circumstances, we may rely on your consent, for example for certain marketing communications where required by law. Where we rely on consent, you have the right to withdraw that consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotes for our services based on the information you supply. To create, manage and fulfil your bookings, including planning routes, allocating staff, and coordinating logistics. To communicate with you about your enquiry or booking, including confirmations, updates and any changes. To process payments and maintain accurate accounting and financial records. To respond to your questions, feedback or complaints and to resolve disputes. To manage, operate and improve our business, services, and customer experience. To comply with legal obligations and cooperate with law enforcement or regulatory authorities where required by law.
Data Sharing and Processors
We may share your personal data with selected third parties where necessary for the purposes described above. These third parties act as data processors or, in some cases, as independent controllers:
Service delivery partners and drivers who assist in performing the moving services you have requested. They are provided with only the information necessary to complete your move, such as addresses and contact details. IT and system providers who help us operate our website, booking and communication systems, and data storage. Professional advisers such as accountants or legal advisers where needed for legitimate business and legal purposes. Public authorities, law enforcement or regulatory bodies where we are required by law to disclose personal data.
Where we use third party processors, we ensure that they only process your personal data on our instructions and are required to protect your data in accordance with data protection laws and appropriate contractual safeguards.
International Transfers
Our services are primarily provided within the Lisson Grove area and the United Kingdom. If any transfer of your personal data outside the United Kingdom or the European Economic Area becomes necessary, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms approved by law, to protect your personal data.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services and meet any legal, accounting or reporting requirements.
In general, we will retain booking and service-related information for a period that allows us to manage our business records, address any questions or complaints and comply with tax and accounting obligations. Communication records linked to your booking may be kept for a similar retention period. After these periods, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
Data Security
We take appropriate technical and organisational measures to safeguard your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures may include restricted access to personal data, secure storage, and procedures to address potential data breaches.
Although we make every effort to protect your personal data, no system can be completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will inform you and the relevant supervisory authority where required by law.
Your Data Protection Rights
Under the GDPR and UK data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:
Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data. Right to rectification. You can request that inaccurate or incomplete personal data be corrected or completed. Right to erasure. You can ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it. Right to restriction of processing. You can ask us to restrict the processing of your personal data in certain situations, such as while we are considering a request to rectify or erase your data. Right to data portability. For data that you provided to us and that we process based on your consent or for the performance of a contract by automated means, you can request to receive it in a structured, commonly used and machine readable format and to have it transmitted to another controller where technically feasible. Right to object. You can object to certain types of processing, including processing based on our legitimate interests. We will stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims. Right to withdraw consent. Where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing before you withdrew consent.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the contact details provided on our website or in your booking documentation. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or exercise other rights.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly in the first instance.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updates will be posted in the latest version of this Privacy Policy. You should review this Policy periodically to stay informed about how we protect your privacy.
